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Customer demand drives digitalization in forwarding

FIATA World Congress

Ashley MowreaderbyAshley Mowreader
September 19, 2022
in News, Technology
Reading Time: 2 mins read
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The COVID-19 pandemic and subsequent lockdowns imposed unique challenges on freight forwarders over the past two years, but now customer experience dominates conversations around digitalization, forwarders say.   “The customers are more demanding than ever,” He Young Kim, general manager at Busan Shipping Air Cargo Limited, said during the panel discussion “Digital Supply Chain: Opportunities and […]

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Tags: air cargo technologydigitalizationFIATA World Congress 2022Premium
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