*Correction: A previous version of this table classified Quito as the diamond award winner for the 400,000 to 999,999 tonnes category. It was actually the diamond award winner for the up to 399,999 tonnes category.
AIRPORT SURVEY CRITERIA
Airports are rated by freight forwarders, cargo agents and third-party logistics providers on the following criteria:
- Performance: Quality of customer service; handling of exceptions
- Value: Competitiveness of rates and charges; customs clearance efficiency
- Facilities: Airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; ground connectivity
In addition to highlighting winners, the survey data indicates airline or airport performance against an industry average.
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