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Consultant Insight: Improving CX with artificial intelligence  

Cathy RobersonbyCathy Roberson
February 21, 2023
in Features
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The extraordinary interest in OpenAI’s ChatGPT has produced a lot of commentary about its potential impact on journalism, search engines, customer service and other services, but whether the chatbot and others like it can disrupt services remains to be seen. What chatbots can do is improve customer experience (CX), which can make or break a […]

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